Privacy Policy & Website Disclaimer

Stephanie Neutze Life Coaching
Last updated: December 11, 2025

Welcome to Stephanie Neutze Life Coaching.
Your privacy, safety and digital wellbeing are important to us.
This page explains how we collect and use personal information, how we protect your data, and the limits of the information and services provided on this website and through our coaching programs.

1. Privacy Policy

1.1 Overview

This Privacy Policy outlines how we collect, store, use and protect your personal information.
It applies when you visit our website, book a program, submit a form, or interact with us online.

We only collect information about you, the adult participant.
We do not collect or store information about children or teenagers.

1.2 What Information We Collect

Information you provide directly

We may collect:

• Name

• Email address

• Phone number

• Suburb/State

• Booking and payment details (processed securely through third-party providers)

• Coaching or program intake questions

• Communication preferences

Automatically collected information

We may collect:

• IP address

• Browser type

• Pages viewed

• Time spent on our site

• Cookie and analytics data (via Google Analytics or similar tools)

Sensitive information

We do not intentionally collect sensitive health information.
If you voluntarily disclose that you are receiving mental health or medical support, this information is handled confidentially and used only to ensure suitability for coaching.

We do not collect sensitive information about your child or family members.

1.3 How We Use Your Information

Your information may be used to:

• Deliver coaching services and programs

• Process bookings and payments

• Send program details, updates, reminders and resources

• Respond to enquiries

• Improve our services and website

• Send marketing communications (only if you opt in)

We will never sell or trade your personal information.

1.4 How We Protect Your Information

We take reasonable steps to safeguard your information from:

• unauthorised access

• misuse

• loss

• disclosure

Data may be stored using trusted third-party systems such as:

• payment processors (Stripe)

• scheduling systems

• email platforms

No online platform can be guaranteed 100% secure, but we follow best practices to protect your data.

1.5 When We Share Your Information

Your information may be shared only:

• with third-party providers necessary for delivering the service (payment systems, email platforms)

• when required by law, court order or to prevent harm

• with your explicit consent

We do not share your information with other participants or third-party marketers.

1.6 Marketing

You will only receive marketing emails if you have opted in.
You may unsubscribe at any time.

1.7 Cookies & Tracking

Our website may use cookies or analytics to improve your user experience.
You may block or disable cookies in your browser settings.

1.8 Accessing, Correcting, or Deleting Your Information

You may request at any time to:

• access your personal information

• correct incorrect information

• request deletion of your information

Contact us at:
[email protected]

1.9 Updates to this Privacy Policy

This policy may be updated occasionally.
The most current version will always be available on this page.

2. Website Disclaimer

2.1 General Information Only

The content on this website, including programs, articles, videos, social media posts, and materials provided by Stephanie Neutze Life Coaching, is for general information, education, and personal development.

It is not:

• medical advice

• psychological advice

• mental health treatment

• diagnosis

• therapy

• legal or financial advice

Always seek professional support for medical, psychological or crisis-related concerns.

2.2 Coaching Disclaimer

Coaching supports personal growth, mindset development, communication, and wellbeing.
Coaching is not a substitute for professional mental health or medical treatment.

The Coach does not diagnose, treat or cure any physical or psychological condition.
Your results depend on your personal circumstances, participation, and commitment.

No guarantees of specific outcomes are made.

2.3 Group Coaching Disclaimer

Group coaching may involve voluntary sharing.
While confidentiality is encouraged, we cannot guarantee the actions of other participants.

You should only share information you feel comfortable discussing in a group setting.

We do not collect or store information about children or minors.

2.4 External Links

Our website may contain links to external websites for your convenience.
We are not responsible for:

• their content

• their accuracy

• their privacy practices

2.5 Limitation of Liability

To the fullest extent permitted by law, Stephanie Neutze Life Coaching is not liable for:

• decisions you make based on coaching or website content

• outcomes of participation in coaching programs

• technical, software or internet issues

• any direct, indirect or consequential loss arising from your use of this website or our services

Use all information and coaching strategies at your discretion and responsibility.

3. Contact Us

If you have questions about this Privacy Policy or Disclaimer, please contact:

[email protected]