Terms & Conditions

Stephanie Neutze Life Coaching

Empowering Your Parenting in 2026 – Parenting a Teenager Through School Avoidance

4-Week Online Group Coaching Program

1. Agreement

This Agreement is made between Stephanie Neutze (the “Coach”) and the Participant (the “Client”) for participation in the 4-Week Parenting Program: “Empowering Your Parenting in 2026 – Parenting a Teenager Through School Avoidance.”

By enrolling in this program, the Client agrees to the terms outlined below.

2. Description of Coaching

Coaching is a partnership between the Coach and Client in a thought-provoking, reflective, and supportive process designed to help the Client develop clarity, confidence and practical strategies for parenting a teenager experiencing school avoidance.

Coaching is future-focused and supports personal growth, resilience, and empowered decision-making.

3. Nature of the Program

This coaching program is delivered as a group program, not individual therapy. It includes:

• Four (4) live weekly online group sessions (90 minutes each)

• Group discussion, reflection, practical strategies, and guided tools

• Generalised parenting frameworks and mindset-based skills

• A supportive, confidential learning environment

Between-session support may be offered by email if deemed appropriate by the Coach.

4. Coach–Client Relationship

The Coach agrees to uphold the ethical guidelines of the International Coaching Federation (ICF).

The Client understands and agrees that:

• They are solely responsible for their own decisions, choices, behaviours, wellbeing, and results.

• Coaching does not diagnose, treat, or cure any physical or mental health condition.

• Coaching is not psychological counselling, therapy, psychiatry, or medical treatment.

• A Coach is not a medical practitioner, psychologist, counsellor, or social worker.

• If the Client is under current care of a mental health professional, they must notify the Coach and may be required to provide written consent from their practitioner before participation.

• The Coach may refuse or discontinue services if the Client’s needs fall outside the scope of coaching.

The Client agrees to participate fully, communicate honestly, and engage respectfully in the group environment.

5. Program Schedule & Fees

Program Start Date: Wednesday 4th February 2026

Duration: Four (4) weeks

Delivery Method: Online (Zoom)

Session Duration: 90 minutes each

Fee: $200 AUD Includes a $5 donation to The Kindness Factory

Payment is required at time of booking. A place is only secured once payment is completed.

If program pricing changes before registration is completed, the updated pricing will apply.

6. Refund Policy

Because this is a live group program with limited places:

• Refunds are not offered after purchase unless required by Australian Consumer Law.

• If the Client cannot attend, session recordings or credits may be offered at the Coach’s discretion.

• Transfers to a future program may be permitted with a minimum of 7 days’ notice prior to program commencement.

• No refunds or credits are provided for missed sessions.

• 7. Procedure for Sessions

• Sessions are delivered online via Zoom.

• The Coach will send the Zoom link and reminders before each session.

• It is the Client’s responsibility to attend on time and ensure stable internet access.

• To maintain group quality, the Coach may mute or remove participants who display disruptive or inappropriate behaviour.

8. Confidentiality

The Coach will maintain confidentiality in accordance with the ICF Code of Ethics.

However, the Client understands that:

• Group coaching is not protected by legal privilege like therapy or legal services.

• The Coach will not disclose personal information without Client consent, except where disclosure is required by law or where safety concerns exist.

• Clients must keep any personal information shared by other group members strictly confidential.

Confidentiality does not apply to information that:

(a) was previously known to the Coach;

(b) becomes public knowledge;

(c) is lawfully obtained from a third party;

(d) is independently developed;

(e) is required by law, subpoena, or court order;

(f) indicates risk of harm to self or others;

(g) involves illegal activity.

9. Client Responsibilities

The Client agrees to:

• Engage respectfully in the group environment

• Not offer medical, legal, therapeutic or professional advice to other participants

• Not share recordings, resources, or materials outside the group

• Attend sessions in a safe and distraction-free environment

• Seek independent medical or mental health support if needed

10. Disclaimer

The Coach makes no guarantees about specific outcomes or results of this program. Results depend on individual commitment, participation, and circumstances.

The Client releases the Coach from any liability for actions, decisions, or results arising from participation in the program.

11. Media & Recording Policy

• Sessions may be recorded for participants unable to attend live.

• Recordings are for group member use only and must not be shared externally.

• Clients may turn their camera off if preferred, though participation is encouraged.

12. Agreement & Acknowledgement

By enrolling, paying for, or attending any part of this 4-Week Parenting Program, the Client confirms they have read, understood, and agree to these Terms & Conditions.